Shipping policy

Thank you for choosing Mahi Fashion. We are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy outlines how we process, ship, and deliver orders placed through themahifashion.com.

By placing an order with Mahi Fashion, you agree to the terms set out in this Shipping Policy.

Shipping Destinations

Mahi Fashion proudly ships to customers around the world.

Shipping availability may vary depending on your country, local regulations, courier services, or other operational considerations. If we are unable to deliver to your location, we will notify you promptly and issue a refund where applicable.

Order Processing

Orders are processed after payment has been successfully received and verified.

Our standard processing time is 1–3 business days, excluding weekends and public holidays. During periods of high demand, promotional events, or new collection launches, processing times may be extended.

Orders placed after business hours or on non-business days will begin processing on the next business day.

  • Delivery Timeframes

Estimated delivery times begin after your order has been processed.

  • Domestic Deliveries

Estimated delivery: 2–7 business days

  • International Deliveries

Estimated delivery: 5–15 business days, depending on the destination country, customs procedures, and the selected shipping method.

Please note that these timeframes are estimates only and are not guaranteed.

Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

  • Delivery destination
  • Package weight and dimensions
  • Shipping method selected
  • Applicable courier rates

Any available free shipping promotions will be clearly communicated on our Website and are subject to their stated terms and conditions.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number (where available)
  • Courier information
  • A link to track your shipment

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after dispatch.

Customs Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, VAT, brokerage fees, or other government imposed charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping charges.

Mahi Fashion has no control over customs procedures or the fees imposed by local authorities.

We recommend contacting your local customs office for more information before placing an international order.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • High order volumes
  • Government restrictions or security checks

Mahi Fashion is not liable for delays caused by third-party shipping carriers or events beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address results in a failed delivery, returned shipment, or additional shipping charges, the customer may be responsible for any associated costs.

If you notice an error in your shipping details, please contact us immediately. While we will make every effort to update your information before dispatch, we cannot guarantee changes once an order has entered processing.

Failed Deliveries and Returned Packages

If a package is returned to us because:

  • The delivery address was incorrect.
  • The package was unclaimed
  • Delivery was refused without a valid reason.
  • Required customs duties or taxes were not paid.

we may contact you to arrange reshipment.

Additional shipping charges may apply before the order can be resent.

Lost or Damaged Shipments

If your order arrives damaged or appears to have been lost in transit, please contact our Customer Support team as soon as possible.

To assist us in resolving your claim, please provide:

  • Your order number
  • Photographs of the package and product (if damaged)
  • A description of the issue

We will work with the shipping carrier to investigate the matter and, where appropriate, arrange a replacement, refund, or other suitable resolution in accordance with our Refund & Return Policy.

Split Shipments

To ensure the fastest possible delivery, orders containing multiple items may occasionally be shipped in separate packages.

You will not be charged additional shipping fees for split shipments unless otherwise agreed.

Delivery Confirmation

A shipment will be considered delivered once it has been marked as delivered by the shipping carrier to the address provided at checkout.

Mahi Fashion is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery, unless otherwise required by applicable consumer protection laws.

Shipping Restrictions

Certain products may be unavailable for shipment to specific countries due to:

  • Local import regulations
  • Customs restrictions
  • Carrier limitations
  • Sanctions or trade restrictions
  • Safety or legal requirements

If we are unable to fulfill your order due to shipping restrictions, we will notify you and provide an appropriate refund where applicable.

Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, courier partnerships, legal requirements, or operational procedures.

Any updates will be posted on this page, and the Effective Date will indicate when the policy was last revised.

Our Customer Support team will be happy to assis t you with any shipping-related inquiries and provide updates regarding your order whenever possible.