Refund policy

Refund & Return Policy

At Mahi Fashion, customer satisfaction is at the heart of everything we do. We take pride in offering high-quality women's fashion, and we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, this Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested. By placing an order through themahifashion.com ("Website"), you agree to the terms outlined in this policy.

Return Eligibility:

We accept returns for eligible products within 3 business days from the date your order is delivered.

To qualify for a return, the item must:

•  Be unused, unworn, and unwashed.
• Be in its original condition
• Have all original tags attached.
• Be returned in its original packaging.
• Be free from stains, perfume, makeup, deodorant marks, pet hair, alterations, or damage caused after delivery.

Mahi Fashion reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

• Undergarments and intimate apparel.
• Earrings and certain fashion accessories.
• Beauty or cosmetic products.
• Personalized, customized, or made-to-order items.
• Clearance, final sale, or promotional items. 

Exchanges

If you wish to exchange an item for a different size or color, please contact us within 48 hours of receiving your order.

Exchanges are subject to:

• Product availability.
• Successful inspection of the returned item.

If the requested replacement is unavailable, you may choose a refund (where applicable) or store credit.

Incorrect, Damaged, or Defective Items

If you receive an item that is:

• Incorrect.
• Damaged during shipping.
• Defective, or Missing from your order

Please notify us within 48 hours of delivery by contacting our Customer Support team.

To help us resolve your request promptly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

After verification, we will, at our discretion:

• Replace the item.
• Send the missing item.
• Offer a full or partial refund.
• Provide store credit.

Return Process

To initiate a return:

1. Contact our Customer Support team with your order number.

2. Wait for return authorization and instructions.

3. Securely package the item.

4. Ship the item to the return address provided.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

• 5–10 business days for us to inspect your return.
• An additional 5–15 business days for your bank or payment provider to process the refund, depending on their processing times.Original shipping charges, customs duties, taxes, and handling fees are generally non-refundable unless the return is due to our error or a defective product.

Store Credit:

In certain situations, Mahi Fashion may offer store credit instead of a monetary refund, including:

• Customer preference.
• Promotional purchases.
• Exchange requests where a replacement is unavailable.
•  Other situations permitted under applicable law.

Store credit will remain valid according to the terms communicated at the time of issuance.

Return Shipping Costs

Unless the return is due to an error on our part or the item is defective, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law.

For international returns, customers are also responsible for any customs fees, import duties, or taxes associated with returning the package.

International Orders

Mahi Fashion proudly ships worldwide.

For international returns:

• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Customs duties, import taxes, and brokerage fees paid to local authorities are generally non-refundable.
• Delivery times for exchanged items may vary depending on the destination country.

Customers are encouraged to use a trackable shipping service, as Mahi Fashion cannot be responsible for items lost during return transit.

Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has entered processing or has been shipped, it cannot be cancelled and must instead follow the return process described in this policy.

Refused Deliveries

If a customer refuses delivery of an order without a valid reason, or fails to pay applicable customs duties or import charges, any resulting shipping fees, return costs, customs charges, or handling expenses may be deducted from any eligible refund.

Fraud Prevention

To protect our customers and our business, Mahi Fashion reserves the right to refuse returns, exchanges, or refunds where we reasonably believe that:

• The policy is being abused.
• Returned items have been worn or altered.
• Fraudulent claims are being made.
• Excessive or suspicious return activity is identified.

Nothing in this section limits any consumer rights provided under applicable law.

Consumer Rights

Nothing in this Refund & Return Policy is intended to limit or exclude any statutory rights that customers may have under the consumer protection laws applicable in their country or region.

Where local law provides greater rights than those described in this policy, those legal rights will prevail.

Policy Updates

We may update this Refund & Return Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

The most current version will always be available on themahifashion.com, and the Effective Date will indicate when it was last revised.

We are committed to resolving your concerns fairly, promptly, and professionally, and we appreciate the opportunity to serve you.